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Remote Appointment Scheduling
Scheduling appointments is a main priority in any healthcare organization. This is the first impression given to new patients. It is important to have a compassionate and caring person handling your incoming patient calls.
When outsourcing the task of appointment scheduling it decreases front office distrations at the office. Distractions to staff often leads to costly errors and mistakes.
Making sure the schedulers understand your practice guidelines and individual providers requests is key when setting up the templates to schedule appointments.
Another very important factor when scheduling patients is the ability to fill gaps due to unforeseen cancellations to fill the providers schedule to the best of the scheduler's ability. This is what we do best at PSU because we know how critical it is to keep your providers schedule full.
1 Month Contracts Available
How can we help?
Looking for help scheduling appointments? PSU provides a virtual appointment scheduling service customized to meet your organizations needs. We keep the cost down by using your EMR software. We also use a Voice Over Internet Protocol (VOIP) system for calls. Contact us today to discuss your customized plan.
Remote Preregistration/Intake
Remote Pre-Registration is a process that can have a very positive impact on your practice. It is less hurried than if it was done on the day of the appointment.
Patients and providers are dissatisfied with long wait times in the office. This often happens when the pre-registration has not been ahead of time.
If your front desk is understaffed and overloaded, patients complain they do not get called back in a timely fashion, or the insurance is not registered properly, and they are getting incorrect patient statements you may want to look into using Remote Pre-Registration Services.
How can we help?
Your time is valuable and by using a virtual service to do perform intake prior to their appointment is know to speed the check in process up by 5 times.
We have highly trained, customer service oriented individuals that will help prevent most of the error that occur during a patient's regular check in process. This back end staff has been a life saver for many practices that are short staffed and need to have a better check in workflow.
Insurance & Benefits Verification
Insurance verification is a step-by-step process of contacting the insurance company to verifiy that the patient is currently eligible for benefits.
Benefits verification is a step-by-step process of contacting the insurance company to check on the estimated payment they will make on a particular procedure code and the patient liability amount.
A verification check can typically be performed through the EMR clearinghouse vendor however, this is just a general check and often times needs additional research. Both of these processes can take endless hours in order to get all of the necessary information to determine patient responsibility
How can we help?
Our verification Specialists can determine your patients medical insurance coverage status prior to the appointment in order to make sure the information is reported accurately on the insurance claim. This will promote proactive measures to prevent payment delays.
Prior Authorization Assistance
Prior authorizations are often required based on insurance plan rules. It is often a good idea to make sure that the practice has a listing of the payers along with their requirements. If a procedure was performed and an authorization was not obtained prior. the claim will be denied when it is sent to the payer. This can be prevented if there is a procedure that is followed and someone in the office is responsible for doing this.
There are many ways you can get this information from the payer. Typically a phone call will need to be made, but many payers now have the option available on their website.
This process is very time consuming and if it is not done correctly and timely
it could result in lost revenue.
How can we help?
Our PA Specialists at PSU can help your practice whether you need an extension of your existing staff, or you have a need to develop a new department for you practice. We understand the process required by the insurance payers in various states.
After Hours Answering Service
Our after-hours virtual medical receptionists are on call and ready to assist your practice when you need it most. We guarantee that every caller receives the same courteous and professional response.
We handle calls 24/7 and will work with your practice manager to customize your call plan, provide patient information and securely record all messages for your practice.
We use a HIPAA compliant call system that allows our receptionists to send direct SMS messages to your providers in real-time. All urgent and emergent messages are sent out immediately.
Our experienced receptionists are experienced healthcare workers and understand how important it is to take accurate messages for medical providers.
How can we help?
Our state-of-the-art technology allows easy delivery of messages to ensure that important patient information is always communicated accurately to your providers and staff. Many times, when patients call after hours their situation requires immediate attention. Our friendly receptionists are there to talk directly to your patients and collect the most accurate information to relay back to your providers in a timely manner.
Let PSU provide the best after hours answering service for your practice. Book a time to discuss your practice needs with one of our experienced consultants.